Effective Date: 13 December 2024
Aguadormx Refunds & Returns Policy
We strive to provide high-quality bottleless water coolers and excellent service. This Refunds & Returns Policy outlines how customers can request returns or refunds for products purchased or rented from Aguadormx.
1. Returns Eligibility
- Products must be returned within 30 days of purchase.
- Products must be in their original condition and packaging.
- Proof of purchase (receipt or invoice) is required.
2. Non-Returnable Items
- Customized or special-order items.
- Products damaged due to misuse or improper handling.
3. Refund Process
- Approved refunds will be processed within 7-10 business days via the original payment method.
- Shipping fees are non-refundable unless the return is due to our error.
4. Return Shipping
- Customers are responsible for return shipping costs unless the product is defective or incorrect.
- We recommend using a trackable shipping service.
5. How to Initiate a Return or Refund
- Email us at: [email protected]
- Include your order number, reason for return, and any supporting documentation or photos.
6. Contact Information
For questions or assistance, contact us:
- Email: [email protected]
- Address: 23 de Marzo #2-4, casa norrista, Sayulita, Nayarit, 63734